While most people have horror stories associated with the budget airline, I’ve never had any major problems with them. Almost all of my Air Asia flights have been delayed, but nothing major. My two mishaps have been more comical than horrifying. On this particular trip to Bangkok, Air Asia’s mistake caused my parents and me to be illegal immigrants.
The problem began when we landed at Suvarnabhumi International Airport. My memory of the first flight into Bangkok is hazy as we arrived late at night, but I vaguely recall getting off the plane and boarding a bus that took everyone to the terminal. This time, however, we entered the airport through an actual gate. Air Asia saves money by not using the gates. Of course, no one seemed to notice this.
The last time I arrived in Bangkok, I remember going through customs almost immediately. This time, I didn’t even see a sign for customs. We followed signs for baggage claim for nearly fifteen minutes–it felt like a rather long walk through the terminal, and I grew confused by the fact that we hadn’t noticed a sign for customs.
It was at about that point that an Air Asia representative approached us and asked if we just arrived on the flight from Kuala Lumpur. She directed the group of us (a few people in front of and behind us) to follow someone else. We were led outside to waiting bus that took us to customs and baggage claim.
The airline had let us off at the domestic terminal.